The average company has to perform thousands of IT operations every day, and all of them require manual intervention, which significantly slows down the entire business. The NetBrain solution is designed to permanently reduce such interference, so it provides three stages of automation:
- trigger automation – before the intervention of an IT specialist;
- interactive automation – during active troubleshooting;
- proactive automation – after solving the problem.

The critical phase of troubleshooting is the initial response and diagnosis. Because these first steps are predictable, any IT investigation should begin with zero touch or trigger automation.