IT Infrastructure Management

Information technology has become as much a mandatory element in the activities of the enterprise of any field, as well as the presence in the structure of the personnel department. They are widely used, and their impact is becoming increasingly important in terms of increasing the competitiveness and efficiency of business. Previously the main one was the information infrastructure which resulted in the overall automation of IT-processes. But the availability of computers and software without formulating a proper vision of development and prospects is not able to properly build a system of IT-services. Moreover, in conditions when production and business- processes do not take place in a vacuum, but are influenced by external trends and are forced to adapt to the surrounding realities. In these conditions, even with modern administration tools, IT-process management becomes a difficult task.

The ITIL methodology is defined in a five-step service lifecycle model. At ITIL, the goal of an IT organization is to manage all IT services throughout their life cycle. Each stage of the service life cycle has its own unique goals and consists of service management processes that contribute to this goal. Each process consists of a set of actions, roles and responsibilities that need to be performed.

Let’s look at each stage of the ITIL methodology and how the processes in it can help IT-organizations improve the provision of IT- infrastructure management services.

You need to have a strategic approach to managing IT-services for IT-departments to meet the needs of the organizations they serve which helps to understand business needs and help meet those needs through IT.

ITIL service strategy is the first stage of the service lifecycle model. It’s goal is to align IT- service management and decision-making with business goals, and to ensure that investment decisions made by an IT-organization are strategically aligned with business needs. In this regard, it is necessary to consider the possibility of automating regular updates of software, OS, applications used.

In the ITIL service strategy, the organization makes strategic decisions about what new services and opportunities it will develop to serve the business. The selected service providers should have carefully designed service level agreements (SLAs) to ensure that they perform their tasks in the most efficient way that meets the needs of the users. By managing the level of service (SML) organizations ensure the proper implementation of service level agreements.

Continuous Service Improvement (CSI) is the final stage of a five-step service lifecycle model the main aim of which — is to ensure that an IT -organization gains knowledge from its past successes and failures. CSI is an ongoing process that over time improves service delivery based on the recommendations and initiatives of real-world methodologists. IT-organizations use processes such as service analysis, event processing automation and evaluation to track processes, identify opportunities for improvement and launch efficiency initiatives.

IT-infrastructure management software, no matter who develops it, has a similar architecture. The software is installed on the software, which performs several tasks simultaneously — access control, monitoring of the IT-infrastructure system (including mandatory servers), automated processing of statistics, software inventory.